Question 1

What is the difference between Hybrid and Laminate flooring?

Accepted Answer

Hybrid flooring combines the best attributes of laminate and vinyl. It is 100% waterproof, unlike traditional laminate, making it ideal for wet areas like kitchens. Laminate is typically made from composite wood, while Hybrid uses a stone-plastic composite (SPC) or wood-plastic composite (WPC) core, offering superior stability and durability against temperature fluctuations.

Question 2

Is Timber flooring suitable for areas with high direct sunlight?

Accepted Answer

While timber is a natural product and will age gracefully, prolonged exposure to harsh UV rays can cause fading or “suntanning.” We recommend using UV-resistant window films or blinds in north-facing rooms. Our engineered timber ranges come with high-quality UV-cured lacquers that provide significant protection compared to site-finished floors.

Question 3

How long does a typical home installation take?

Accepted Answer

For a standard 3-bedroom home (approx. 80-100sqm), installation usually takes 2-3 business days. This includes sub-floor preparation, laying the underlay and flooring, and installing finishing trims. Complex patterns like Herringbone or extensive sub-floor leveling may extend this timeline.

Question 4

Do I need to move my furniture before the installers arrive?

Accepted Answer

Yes, rooms must be cleared of all furniture and appliances before the team arrives. If you require assistance with heavy items, please let us know during the quoting process so we can include a “Furniture Move” service in your estimate.

Question 5

What is the best way to clean my new flooring?

Accepted Answer

We recommend regular sweeping or vacuuming with a soft brush attachment. For mopping, use a PH-neutral cleaner specifically designed for your floor type (Timber, Laminate, or Hybrid). Avoid steam mops on timber and laminate, as the intense heat and moisture can damage the structural integrity.

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